We will use either AnyDesk or RustDesk to grant us temporary access to your laptop.
This is a lightweight remote connection tool that is easy to install (steps below).
We will configure any required software and communicate along the way.
Follow these Instructions/Requirements for Remote Diagnostics & Programming Session Setup.
Carefully note our Minimum Requirements (specifically for remote flashing).
Minimum Requirements:
- Windows 10/11 Laptop (Wall Charger Recommended)
- Must have full administrative rights (no work or restricted laptops)
- You only need to install AnyDesk or RustDesk (one or the other)
- Fast and Stable WiFi connection at the Vehicle
- Must have low ping/latency for successful programming
- If requested, run the Speed Test Tool below and send us the results
- Battery Voltage Charger/Maintainer (optional for Diagnostics)
- 40 amp setting for Flash/Tune – must maintain 13 Volts min with the ignition on.
- For diagnostic sessions a charger is only required if engine does not start.
- Appropriate Diagnostic Cable or Device (i.e. K+DCAN, ENET, ICOM, etc)
Speed Test for Flashing / Tune Sessions
If requested by our Team, please use the openspeedtest.com Tool to run a speed Test prior.
Simply Press Start Below or follow this link https://openspeedtest.com
Install AnyDesk
Step 1 – Download and install AnyDesk on your device.
Download AnyDesk Link >>> https://anydesk.com/en/downloads/windows
Step 2 – Open the downloaded file and click the Install Tile.
Step 3 – Open AnyDesk and let us know your Address Number
Step 4 – Accept our connection request by clicking the Green Accept button
Install RustDesk
Step 1 – Download Windows x64 RustDesk (or other) to your device.
Other RustDesk Download Links >>> https://github.com/rustdesk/rustdesk/releases/
Step 2 – Open the Downloaded to Launch RustDesk and press the Install Button.
Step 3 – Open RustDesk and let us know your ID and one-time Password
