Returns apply only to physical items. Services, keys, and downloadable software are non-returnable.
Return Window:
We accept returns within 30 days of delivery (as confirmed by tracking).
Eligible Return Reasons:
We accept returns for any reason, including testing, misdiagnosis, or simply a change of mind.
Item Condition Requirements:
Returned items must be in original condition. Items will not be accepted if damaged due to:
- Improper installation
- Exposure to water, fire, or extreme conditions
- Electrical abuse (over/under voltage or current)
- Unauthorized disassembly, repairs, or modifications
Restocking Fee:
All refunds are subject to a restocking fee:
- $150 or 20%, whichever is greater
Shipping Costs:
Return shipping is the buyer’s responsibility and is non-refundable.
We are not responsible for lost or damaged return shipments. If your return is valued over $100, we strongly recommend:
- Using a trackable shipping method
- Purchasing shipping insurance
Return Shipping Options:
You may ship using your own carrier or request a prepaid label from us.
How to Initiate a Return:
Please Contact us before sending your return:
📱 Text: (587) 402-7431
📧 Email: [email protected]
Remote Services
Remote Services such as Diagnostics, Coding and Programming are subject to minimum fees. If we are umable to complete a service due to a problem outside of our control (such as incompatible hardware, computer misconfigurations, poor internet connection, inadequate battery maintainer, etc) then a Diagnostic/Assessment fee of 20% or $150 (whichever is highest) will be applied against your refund.
Shipping Returns
Ship Any Returns Using Canada Post to Following Address:
ECU Medics
PO BOX 99900 ZG 501 077
RPO WYE ROAD
SHERWOOD PARK, AB
T8B 0A8 CANADA
Shipping costs are non-refundable. Please use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Package your items safely and securely.
Need help or have other questions?
Visit our Contact us or email us at [email protected] and we will help the best we can.